The UCaaS and communications platform as a service (CPaaS)
Our UCaaS solution delivers communications and collaboration applications and services through an IP network. UCaaS became an umbrella term for a suite of CPaaS business communication solutions such as cloud-based unified communication solution to organizations of all sizes across the U.S. includes integrated products for business VoIP, video conferencing, contact center, IVR's, email, voicemail and messaging.
Technology Based Conferencing Services
Our technology-based conferencing services is an all-in-one video, audio and webcast conferencing solution that combines web conferencing supported on multi platforms and devices and incorporates proprietary hardware for all conference rooms.
Our conferencing solution is using WebRTC technology powered by premium audio "Dolby Voice". the professional package comes with a full year of service, all included: software, hardware, support, set-up training and warranty.
This is a cloud base hosted software developed at the hurt
of the Silicon Valley California, easy to use and manage, fully integrated with all popular email calendars such as
Google, Outlook, etc. and best of all, zero CAPEX investment to our customers.
Mobile WebRTC Services
The Mobile WebRTC solution is applicable to any scenario - enabling
a corporation, healthcare, call center, insurance carrier or government to elevate a voice
conversation to a video session without requiring the other party to download
any software on their device - it uses WebRTC. This solution also
incorporates Identity Management, which enables the corporation/government user
to display their corporate/government identity when calling from their mobile
device - not their personal mobile number. The session can be tracked,
monitored and recorded for compliance.
WebRTC Collaboration Suite
WebRTC, Real-Time
Communications (RTC ) is focusing on
Peer-To-Peer Communication (real-time peer-to-peer audio and video -
multimedia) which is implemented through a set of JavaScript APIs
WebRTC to produce and transmit the multimedia data being used for Real-Time
communications and to provide browsers and mobile applications such as desktop and
Android browsers, also native apps on iOS and Android with Real-Time
Communications capabilities via simple APIs.CALL CENTER - Performance Management Platform (PMP)
This Globitel product collects KPIs and
performance metrics from different applications in the call center and stores
them in one platform, later system administrators and call center managers can
use this data to:-
Define
their own KPIs-
Define
incentive plans-
Display
the information in real time on WEB based dashboardProduct's list of key features:·
Flexible
KPI customization
·
Define
incentive plans
·
Ready
reports for HR and Pay Roll
·
Manual
KPIs
·
Four
level hierarchy (Manager, Supervisor, Team Leader and agent)
·
Mobile
App
·
Recognition
and commitment logs
·
Coaching
sessions
·
Training
module
Dashboard with customized views
