Technology Based Recording Equipment Software
SpeechLog Quality Management helps in maintaining the highest level of quality without sacrificing time or resources. It also allows you to:
- Perform root cause analysis to undercover the issues and agents that contribute to low quality scores.
- Take action such as targeted agent training to address knowledge gaps.
- Monitor to verify problem resolution and ensure ongoing quality management.
- Documenting in-call agreements and transactions to hold against disputes.
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